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Please use the form below for any questions or concerns you may have!

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*Please note: We do not answer questions about orders through the Facebook page*

 

​www.facebook.com/honeychilehairlove

FAQ

1

​How do I

place an order?

You can place your order by clicking on the product desired and clicking "Add to cart"

2

Payment

& Shipping

Currently our processing time is 3-5 business days before your order ships out. Once an order is shipped, each customer       

will receive an email notification containing their tracking

number to track their package. All orders are mailed via US

Postal Service. Orders placed on Saturday, Sunday or

national holidays will be processed on the following

business day. 

3

International Shipping 

Yes, we do ship worldwide via USPS Mail. International

orders for non priority packages will arrive between 14-21

business days. This may take longer if package is held in

customs. International orders shipped Priority Mail will arrive 

between 10-14 business days. All custom fees are at the expense of each customer. Customers are notified of custom charges by their local postal service and should a package be returned for failure of custom charges paid, the customer must pay the shipping fee to have the package reshipped which we will send via PayPal invoice. Should the customer wish to have a refund,we will refund all monies excluding shipping. 

4

Returns

Refunds

Due to the Handcrafted nature of our products, we do not accept returns.  If there is a problem with your order please email us directly at trulynaturallycoiled@yahoo.com

If you receive your order and it has been damaged in transit please email pictures of damaged product along with your order number to the email mentioned above.

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